Before payment
Customers submit an order first. The seller contacts the customer to confirm product selection, delivery address, payment method and any special delivery needs.
Returns and Warranty
Clear support before and after delivery
Before payment is enabled, every order is manually confirmed so product details, address and delivery expectations can be checked first.After delivery
Customers should inspect the package and sofa after arrival. If there is visible transport damage or an incorrect item, contact BoxSofa support with photos and the order number.
Compressed sofa recovery
Compressed sofas need time to rebound. Shape recovery normally takes up to 48 hours after the packaging bag is opened.
Final policy update
The final return window, warranty duration and company legal details will be published before real online payment is enabled.