Returns and Warranty
Notify BoxSofa within 14 calendar days after delivery by email or customer support. After notifying us, return the product without undue delay and within 14 calendar days. We will provide the return instructions and return address.
New and slightly used products are accepted. Customers may open and inspect a sofa as they would in a shop. Any refund may be reduced only for loss of value caused by handling beyond what is necessary to establish the product's nature, characteristics and function.
For a non-defective change-of-mind return, the customer arranges and pays the direct return transport cost. Because an expanded sofa is bulky, the estimated maximum return cost is 50% of the product purchase price. There is no restocking fee. Contact BoxSofa before dispatching the return.
If an item is defective, damaged in transport or incorrect, contact BoxSofa promptly with the order number and clear photos. BoxSofa pays the reasonable return or collection cost for defective, damaged or incorrect items.
Approved refunds are issued to the original payment method within 14 days after withdrawal notice. We may wait until the product is received or the customer provides evidence of return. Exchanges are accepted subject to product availability and the same return conditions.
Compressed sofas normally need up to 48 hours after unpacking to recover their shape. Normal recovery time alone is not a defect; contact support if the product remains materially different from its description after that period.
